On Wednesday, November 28, Yale Information Technology Services made changes to the VPN infrastructure and user permissions on the VPN service. Some computers and mobile devices have been impacted by the infrastructure changes. Some individuals that previously had access to online library resources may no longer have access as a result of new University policies
The L2TP VPN service was disabled at though it was later restored on Friday, November 30. Many users of Apple mobile devices have been using this configuration with the server address “vpnwindows.yale.edu”. Although the L2TP VPN is currently working, ITS has plans to retire the service version soon. The ITS website recommends using the Cisco AnyConnect client for iOS 4.x and above device. The Cisco AnyConnect app is free through the Apps store. Here are instructions from ITS for configuring Cisco AnyConnect: http://its.yale.edu/sites/default/files/imce/AnyConnect-app-Pad-iPhone.pdf
It is possible to use the SSL VPN (access.yale.edu) with SOME Android phones. Hardware-specific Cisco AnyConnect clients exist for many of the newer Android models. Once the app is downloaded, simply enter “access.yale.edu” in the Server Address field to create a connection to the Yale VPN.
All computers users should now be using the Cisco AnyConnect VPN client on their Windows or Mac. If you have the client but are having difficulties connecting, try reinstalling the client software. To install or reinstall the AnyConnect client on your Mac or Windows computer, go to http://access.yale.edu
The ITS Help Desk can assist you with VPN problems. Contact them by one of these means:
Changes in User Access:
- For questions regarding VPN access (including who is eligible) contact the ITS Help Desk at this phone number 203-785-3200. The following link outlines the policy regarding VPN Eligibility & Access:
- For any questions regarding JSTOR, the Association of Yale Alumni (AYA) is available to answer any questions, and specifically, you can direct people to email@example.com.
- Any privileges related questions can be directed through the Ask Yale Library link or you can forward questions to firstname.lastname@example.org.
If there are any exceptional circumstances where people feel they should have VPN access, there will be a special application process through ITS, where someone applying for special dispensation will be required to have a sponsor and fulfill certain criteria. If such a request comes to any of you directly, there is a VPN exception form that you can ask the person to fill out at the following link: http://its.yale.edu/forms-policies/forms/vpn-access-request-form