Report an Access Problem (Yale only)

Use this form only if you are having problems accessing e-resources.
If you can access an e-resource but need further help, please Ask a Librarian.
If you would like to send us email reporting problems, the email address is e-resprob [at] mailman [dot] yale [dot] edu.

Give your problem a name (this will be the subject line of the email this form will send) *

Describe your problem in as much detail as possible:

Include any error messages and/or tell what happens when you get stopped - e.g., are you prompted for a password?

How are you accessing the resource (e.g. through E-Journals database, the Orbis catalog, a bookmark, etc.)?

Problem *

Are you on or off campus?

On-campus

Off-campus

the problem occurs both on and off-campus

Are you using either the VPN or Proxy Server to get access?

VPN

Proxy Server

I don't know

Please provide information marked * to make it possible for us to contact you and help you.

Email (example: firstname.lastname@yale.edu) *

Name *

Phone (formats: x-xxxx, xxx-xxxx or xxx-xxx-xxxx)

CAPTCHA

We ask the following question to ensure we get only legitimate requests and eliminate spam.

What is the 2nd colour in the list white, mouse and black? *

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