Incoming & Returning Student Computing Help

We've gathered links from the Medical Library and ITS (Information Technology Services) Websites that should address many of the computing and technology questions you have. 

It is sometimes difficult to know where to turn to for help.  Your personal librarian and other library staff can often direct you to the correct person or office if we can't help you ourselves.

  • if you have questions about accessing the library resources, using the computers in the library, or downloading specialized applications (e.g. medical apps for mobile devices), library staff are the best ones to help. 
  • If you have hardware problems, issues involving your NetID or need to install software such as MS Office, antivirus or the VPN, ITS options are your best bet.

In-person support for your computers, iPads and other mobile devices is available from the Sterling Hall of Medicine Walk-in Computer Support Center located within the Cushing/Whitney Medical Library.  There are other similar Centers around campus that also provide assistance.  The WCS is located on the Journal level of the Medical Library  and is staffed from 8:30am to 4:30pm, Monday through Friday.  The other option for computer assistance is the ITS Help Desk.  Email them at or call them at (203) 432-9000, weekdays between 7am and 6pm.

Yale School of Nursing Students have two options for assistance with computers and mobile devices.  You may contact Neal Greene, YSN Media & Technology Support at , (203) 785-2392 or drop by Room 01107 on the "Garden Level".   Assistance with hardware and software is also available through the West Campus Walk-in Computer Support Center.  Please note that an appointment is needed to drop off a device for service at the West Campus WCS.

Any issues regarding access to or use of Medical Library computers should be directed to a member of the Library staff at one of our service points. For further assistance, contact Mark Gentry, Head of Medical Library Technology Services & Support (, 203-785-2163).




Getting Connected

Email Accounts

Remote Access (Connecting from Off-Campus)

Computing Facilities and Services in the Medical Library

Personalizing Access to the Medical Library

Mobile Devices

Course Management Systems

Computer Purchase Information

Computing Help from ITS