Report an Access Problem | Frequently Asked Questions
Off-campus access to most library licensed e-resources is through EZproxy which uses links that have a prefix prepended to the front of the URL of an e-resource. Starting your search from the library website is the best way to ensure you have full access to e-resources, but you can always add the prefix to the front of a link to check access on unproxied links.
To get a proxied link, add this prefix: https://yale.idm.oclc.org/login?URL=
If you are not using the Yale University or YNHH networks, you will be prompted to authenticate using Yale CAS (with DUO multifactor authentication) or Epic credentials (YNHH).
If you have bookmarked a direct URL to a specific resource, you should update your bookmark with the latest link from our website.
For assistance, please contact AskYaleMedicalLibrary@yale.edu.
Yale VPN & DUO Multifactor Authentication
Visit the ITS VPN service page for instructions on how to use the VPN for off-campus access. You'll also need to download DUO - Multifactor Authentication.
For assistance, contact ITS HELP desk: 203-432-9000 or visit our Technology Support Service Center (located on the lower level of the Cushing/Whitney Medical Library).
Access from Clinical Locations
This page provides information on offsite access options at some of the major clinical rotation sites, including Yale-New Haven Medical Center, the West Haven VA, Waterbury Hospital, Bridgeport Hospital and the Connecticut Mental Health Center.
Frequently Asked Questions
The Cushing/Whitney Medical Library is here to support you with access to resources and services during the COVID-19 outbreak. Below are answers to frequently asked questions on how to use the library’s collection of journals, databases, e-books, and other clinical resources.
How do I get access to library collections?
If you are physically at the Yale New Haven Hospital, York St. or St. Raphael campuses, you can access the library’s collections through any networked computer.
If you are not at YNHH, you will need to authenticate with your Yale or YNHH credentials via EZproxy. If you have Yale University credentials through an appointment at the Yale School of Medicine, you can also use the Yale VPN.
Can I get access to resources in Epic?
Certain point-of-care resources are available to all clinicians within the Yale New Haven Health System through Epic. This includes UpToDate, DynaMed Plus, AccessMedicine, ClinicalKey, and Micromedex. When accessing Epic through the Citrix software you will see a globe icon on the toolbar, select the dropdown menu next to this.
Hover over the “Library Services” tab to see the list of available resources.
Can I access library resources on my phone?
Yes, many resources are optimized for mobile access and some publishers offer an app. The library maintains a page of mobile apps to streamline collections access.
Can I request new resources?
Yes, please submit requests on this form. The library is working to support new collection requests where budget and electronic availability allow.
Where can I find more information?
Contact your departmental liaison or the Clinical Librarian Team at Clinical.email@example.com .