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Off-Campus Access

Report an Access Problem  |  Frequently Asked Questions 

Yale VPN & DUO Multifactor Authentication

When working from a non-Yale internet source, you must use a VPN to access Yale resources. Visit this page, click 'How Do I Get It' and follow the instructions based on your affiliation.

You'll also need to download DUO - Multifactor Authentication. Yale automatically creates your account at DUO Security, Yale's multifactor authentication provider, when your Yale affiliation is established. Once your DUO account has been created, enrollment in the multifactor authentication will be initiated via an email or upon entry into a protected resource.

Need help? ITS HELP desk: 203-432-9000 or visit our Walk-in Computer Support Center (located on the lower level of the Cushing/Whitney Medical Library).

Medical Library Proxy Server

Request a proxy server account here: Medical Library Proxy Server signup page.

Information about our proxy server here: Medical Library Proxy Server

The Medical Library maintains a proxy server primarily for the use of Yale-New Haven Hospital employees and affiliates who wish to access library online resources from outside the Medical Center. It may also be used by faculty, students and staff of Yale University who, for some reason, are unable to use the preferred remote access option, the Yale VPN.

Access from Clinical Locations

This page provides information on offsite access options at some of the major clinical rotation sites, including Yale-New Haven Medical Center, the West Haven VA, Waterbury Hospital, Bridgeport Hospital and the Connecticut Mental Health Center.

Frequently Asked Questions

The Cushing/Whitney Medical Library is here to support you with access to resources and services during the COVID-19 outbreak.  Below are answers to frequently asked questions on how to use the library’s collection of journals, databases, e-books, and other clinical resources. 

How do I get access to library collections?

If you are physically at the Yale New Haven Hospital, York St. or St. Raphael campuses, you can access the library’s collections through any networked computer.

If you are not at YNHH, you will need to authenticate with your Yale or YNHH credentials.  If you have Yale University credentials through an appointment at the Yale School of Medicine, please use the Yale VPN.  If you do not have university credentials, please use the Medical Library Proxy Server.  If you have not yet applied for a proxy account, please do so here using your email address. 

Can I get access to resources in Epic?

Certain point-of-care resources are available to all clinicians within the Yale New Haven Health System through Epic.  This includes UpToDate, DynaMed Plus, AccessMedicine, ClinicalKey, and Micromedex.  When accessing Epic through the Citrix software you will see a globe icon on the toolbar, select the dropdown menu next to this. 

Epic menu

Hover over the “Library Services” tab to see the list of available resources.

library services on epic

Can I access library resources on my phone?

Yes, many resources are optimized for mobile access and some publishers offer an app.  The library maintains a page of mobile apps to streamline collections access. 

Can I request new resources?

Yes, please send any requests to Lindsay Barnett,  The library is working to support new collection requests where budget and electronic availability allow. 

Where can I find more information?

Contact your departmental liaison or the Clinical Librarian Team at and keep up with what the library is doing through our Online Services and Resources from the Medical Library page